Risk3Sixty Vendor Management System. Making a Complex Risk Management System Usable.
The Vendor Management Module is a central part of risk3sixty’s fullCircle compliance platform. While robust, the existing experience had grown complex, inconsistent, and difficult for users who relied on it daily to assess vendor risk.
Timeline
January 2024 - May 2024
Focus
Web Dashboard
Context
MGT 4742 Capstone
Team
2 Designers
2 Engineers
1 Project Manager
Tools
Figma
Illustrator
Photoshop
Understanding the Problem
Current Site Audit
In Figma, the team conducted a comprehensive UX audit of the existing module to identify usability issues and workflow friction.
Subject Matter Experts
Employees who work in fullCircle daily were interviewed throughout every phase of the project. Their insights helped validate the site audit, uncover additional friction points, and guide concept ideation. In total, 10+ SME interview sessions informed the final design decisions.
Pain Points
Through the site audit and early SME interviews, several UX issues emerged.
Early Exploration
Sketches.
Building on insights from the site audit and initial interviews, the team created rough ideation sketches to explore navigation, information hierarchy, and dashboard concepts.
Low Fidelity Wireframes.
These versions were tested with our SMEs to evaluate clarity, information grouping, and workload reduction. Feedback from these sessions guided the refinement into three low-fidelity wireframe variations, which were tested again for validation.
Final Wireframes
Taking the successful elements from all of the low fidelity wireframes, high fidelity wireframes were created.
These wireframes focused on resolving the most critical usability issues uncovered during research: confusing page parity, buried information, and inefficient workflows. The redesign preserved familiar patterns while restructuring how information and actions were presented.
New All Reviews Page
This page was reimagined as a Home page where users can quickly see upcoming reviews, alongside high-level overviews of both vendors and reviews.
Final Thoughts
I am very proud of how this project turned out. At first, the amount of information and issues to address felt overwhelming, but by breaking down the problem and approaching it systematically, we were able to create a solution that not only looks better, but functions better as well.
This experience taught me a great deal about teamwork and the importance of clear communication and optimizing each member’s responsibilities. Additionally, working with stakeholders who represent a real and actively used product, rather than just a concept, was incredibly valuable in gathering meaningful insights and receiving feedback from those who understand the system inside and out.
When the project was completed, the final design files were presented and handed off to the risk3sixty team for implementation. Today, versions of the final mockups are being used by their employees and clients and continue to evolve under their internal design team.
