Risk3Sixty Vendor Management System. Making a Complex Risk Management System Usable.
The Vendor Management Module is a central part of risk3sixty’s fullCircle compliance platform. While robust, the existing experience had grown complex, inconsistent, and difficult for users who relied on it daily to assess vendor risk.
Timeline
January 2024 - May 2024
Focus
Web Dashboard
Context
MGT 4742 Capstone
Team
Solo
Tools
Figma, Illustrator
Understanding the Problem
Current Site Audit. In Figma, the team conducted a comprehensive UX audit of the existing module to identify usability issues and workflow friction.
Subject Matter Experts. Employees who work in fullCircle daily were interviewed throughout every phase of the project. Their insights helped validate the site audit, uncover additional friction points, and guide concept ideation. In total, 10+ SME interview sessions informed the final design decisions.
Jeff Hoskins
Security Consulting Manager
Mary Kathryn Radivoj
Product Manager
Kendall Morris
CX Manager
Pain Points. Through the site audit and early SME interviews, several UX issues emerged.
Poor visibility of key actions
Redundant pages
Hidden critical information
Outdated information architecture
No export capabilities
Early Exploration
Sketches.
Building on insights from the site audit and initial interviews, the team created rough ideation sketches to explore navigation, information hierarchy, and dashboard concepts.
Low Fidelity Wireframes.
These versions were tested with our SMEs to evaluate clarity, information grouping, and workload reduction. Feedback from these sessions guided the refinement into three low-fidelity wireframe variations, which were tested again for validation.
Final Wireframes
Taking the successful elements from all of the low fidelity wireframes, high fidelity wireframes were created.
These wireframes focused on resolving the most critical usability issues uncovered during research: confusing page parity, buried information, and inefficient workflows. The redesign preserved familiar patterns while restructuring how information and actions were presented.
Current Vendor Page
The existing vendor page suffered from inconsistent labeling and deeply buried information. Accessing key details required multiple clicks, and the page looked nearly identical to the review page.
Updated Vendor Page
A persistent vendor list on the left provides quick information at a glance while selecting a vendor reveals all previously tabbed information into a scannable, modular view.
Current Review Page
The review page required several clicks to access and was visually identical to the vendor page. The most important workflow, submitting documentation and questionnaires, was hidden within a misleading “Project Management” tab.
Updated Review Page
The new review page is accessed directly within a vendor, reducing confusion and reinforcing hierarchy. Like the vendor dashboard, all relevant information is presented in a clear, dashboard-style layout eliminating the need for multiple clicks to access simple information.
Current All Reviews Page
The existing “All Reviews” page provided a basic overview but lacked prioritization and actionable insight.
New All Reviews Page
This page was reimagined as a Home page where users can quickly see upcoming reviews, alongside high-level overviews of both vendors and reviews.
Current Audit Workflow
Exporting audit data was one of the most tedious workflows in the module. With no formal export tools available, users relied on screenshots to gather vendor populations, documentation, and history logs for audits.
New Audit Workflow
A dedicated export workflow was created, allowing users to export vendor data directly from the platform. Users can now export all vendors, a random population, or a selected subset - eliminating manual, improper workarounds.
Final Thoughts
Overall I am happy with how the final product turned out. Practicing working within an established design system and following the rules of the brand was a great learning experience. Being such a design forward company, it was a pleasure working with Instagram’s branding and I believe I was able to successful understand and utilize the system.
Looking back I would have liked to have conducted more research with a bigger population. I was good with user testing and talking with a few specific people for feedback, but I never received input from a large group of people. This would have been helpful in proving the usefulness of the concept and in smaller design decisions.
